Auto Shippers Express,
Inc. is fully insured, bonded and regulated
by the U.S. Dept. of Transportation.
A. Although the more notice in advance we have, the better, two weeks before the pick up date is a good time to confirm your car shipping order. Since our auto transport trucks pick up and deliver vehicles all over the country, we can better schedule your vehicle pickup with advance notice. If your are leaving the area, be sure to plan enough time in advance for your vehicle to be picked up before you go. If for some reason this cannot be done, you must make arrangements to have a third party, such as a relative, friend or neighbor, release the vehicle on to the truck for you. They will have to sign for you, as well, in order to release the vehicle.
A. We do offer door-to-door auto transport service. However, there are instances that we cannot deliver directly to your door due to the size of our auto carriers. The size of your street may prohibit direct delivery to your door. Also, some towns and cities do not allow trucks on their streets. If we cannot get to your door, we will deliver your vehicle to the next most convenient, accessible location such as the nearest major crossing street, a shopping mall or supermarket.
A. Coast-to-coast trips usually take between 6 and 9 days. For shorter trips it depends on the actual distance, a good estimate is 400 miles a day, plus or minus one day.
A. We prefer that no personal items be placed in your vehicle when it is being shipped. The problem is that although some carriers allow 50 lbs. or even 100lbs in your vehicle during transport, some auto transport carriers will not allow hardly anything. If you must leave items in your vehicle for transport let us know exactly what they are.
A. We will attempt to contact you 24 hours prior to delivery so you will have enough time to make arrangements. If we cannot contact you and/or you are not available for delivery, we will keep your vehicle on the truck to deliver at a later date, or we will leave it at a local storage terminal. To avoid additional charges from either of these results, please let us know in advance if you will not be available for delivery.
A. Your car is insured for the Blue Book value the entire time it is on the truck. Clearly listed on your Shipping Order and Bill of Lading are occurrences not covered. At the time of pick-up, a vehicle condition report is filled out and signed by both the person turning the car over and the truck driver, and you are given a copy. Upon delivery of your vehicle, this same report is presented. You should compare the condition of the vehicle to the report thoroughly at that time. If you feel damage has occurred to your vehicle during delivery, you must note it on the report before you sign it and the driver leaves. You should call us the next business day and we will assist you in filing a claim.
These are the most frequently asked questions that we answer for people. If we have not covered all of your questions or concerns, please call us and we will be happy to assist you.